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The
information here is designed to help you make the most from your website.
Please read these carefully. If you don't find what you need, our technical
support team are waiting to hear from you.
Electronic
mail
How do I access my mail (using POP3)?
What can be done to reduce spam?
How can I have a mailing list for my site?
Do you offer dialup facilities?
Do you offer a webmail service?
News Updates
Where can I get up-to-the-minute news updates?
Domain name
registration
What domain name(s) should I register for my site?
Website authoring
Where can I find a guide to website creation?
What is the best authoring tool for my site?
Does the server support MS Front Page extensions?
How do I add favicons?
Can you build and manage a website on our behalf?
What's wrong with my computer?
What's a good site for Spanish-speaking webmasters?
Website uploading
How do I upload my web site? – NEW!
(Secure)
How much webspace do I have for my site(s)?
What about backups?
Website content
Are there any restrictions on what I can publish?
Logging on to the
server
How do I log on to the server?
How do I set my preferred lanaguage?
Web scripting and
interaction with users
What operating system does the server run?
How do I get CGI scripts to work?
How do I get PHP3 scripts to work?
Are Server Side Includes (SSI) enabled?
Why can't I successfully log into MySQL?
Can I run PhpMyAdmin to access my database through a
web browser?
How do I include FormMail on my site?
What's my full directory root path on the server?
Why don't the changes I make to Javascript files take immediate
effect?
How do I get my ASP.NET pages to work?
How can I password-protect a directory on my site?
Why is security important for my PHP and/or CGI
scripts?
Performance
and web-site analysis
How busy is the server? Can I watch its traffic?
What bandwidth do you offer? Are there any
bandwidth resictions on my sites(s)?
How busy is my site? Where are my weekly site stats?
How can I improve my hitcounts? How can I best promote my
site(s)?
Do you offer search-engine consultancy services?
E-Commerce
How can my site take credit card payments?
How
do I access my mail using POP3?
The
POP3 server is at www.knightsbridge.net (on port 110 as
is normal.) Use the same user name and password that we gave you for FTP
access. To collect and send mail off the server, go to your e-mail client
"Options" menu and enter "www.knightsbridge.net" for both
checking and sending mail. To send email via the server, you will need to
have successfully logged into a POP account on the server in the previous
15 minutes. It is best, however, to use "www.knightsbridge.net" only for
checking mail, and "mailhost.myisp.net" [etc] for sending mail.
Your ISP will tell you its mailist of ISP mailservers' host address e.g.
"smtp.btconnect.com" if you do not know already. But click here for a
list of major ISP's SMTP servers (2004).
NEW: Only Secure connections are allowed to www.knightsbridge.net POP3 110.
You may also use POP3S on port 995.
Outlook example
If you have more than one email address ("alias") and have asked
for them to be sent to separate email boxes, each one will have the same
server but a different user name and password. We will have sent these to
you when the service was arranged. For security reasons there is no
automatic system for re-issue - instead, please contact us.
< back to the questions
I'm
getting a lot of spam. Can anything be done to reduce it? Will I lose any
messages?
We
use SpamAssassin
and the following blocking lists:
They
operate under varying policies. When combined, the lists should (hopefully)
cover most open replays, open proxies and known spam sources. You shouldn't
lose any messages. But in exceptional circumstances you may wish to request
a manual override.
< back to the questions
How
can I have a mailing list for my site?
There
are two sorts of mailing list. You should tell us whether you want 1) an
"info list" to which only one person, normally you, posts announcements;
or 2) a "discussion list" to which anyone on the list can post.
You can have multiple lists under a single domain. A web-based
administration tool allows you to subscribe and unsubscribe email addresses
from the list. Alternatively, your subscribers can add or remove themselves
via email.
< back to the questions
Do
you offer dialup facilities?
No,
we don't offer a dialup service ourselves - only web and email services.
However, there is a dialup that needs no signup or monthly charges and only
costs the amount of a local call (in the UK) while you're online. Just use
the following details:
Phone
number: 0845 609 1370
Username: uk2
Password: uk2
SMTP server: smtp.uk2.net
The
DNS servers should get set automatically when you dial up, but if not, then
they can be set manually to:
Primary
DNS: 212.4.208.100
Secondary DNS: 212.4.208.106
They've
also got a news server should you need it - news.uk2.net.
The
service is a standard PPP connection and works with modems and ISDN. To use
it the number of the phone you're dialing from must be available, so if
your number's withheld by default, then you'll have to add 1470 to the
beginning of their telephone number.
< back to the questions
Do
you offer a webmail service?
Yes.
Go to https://www.knightsbridge.net/mail/.
Enter your username and password. You can now access your e-mail from
anywhere in the world via a browser-based interface.
< back to the questions
Where
can I get up-to-the-minute news updates?
Visit
Delysid on
Twitter
< back to the questions
Where
can I find a guide to website creation?
For
information on beginner's guides, web design and development tips, and online HTML tutorials, visit the excellent Google Directory. Or explore the web developer's
resources at webmonkey.com.
< back to the questions
What
is the best authoring tool to use for my website?
If
you don't want to hand-code your webpages in HTML using Notepad, then we
recommend Macromedia Dreamweaver MX. Another option is to use Microsoft
FrontPage.
< back to the questions
Does
the server support MS Front Page extensions?
No.
Sorry.
< back to the questions
How
do I add favicons?
You
just need to put a "favicon.ico" file in the root directory of
your website. It's a Windows icon file. An online converter at www.htmlkit.com/services/favicon/
can convert from many other image types and sizes.
< back to the questions
Can
you build and manage a website on our behalf?
We
recommend that you choose a professional web design company. Whether you're
after simple html pages or an innovative, high-specification web site using
the very latest technologies, e-mail dave@bltc.com
for a free consultation and a price quote.
< back to the questions
What's
wrong with my computer?
Your
computer is probably riddled with spyware, malware, Trojans, rogue dialers
and the like. It is important to have up-to-date antivirus software, a
firewall, and antispyware etc software installed on your computer. Avast is an excellent free
antivirus program. Two good free antispyware etc programs are Ad-Aware and
Spybot. They can be downloaded from Download.com.
< back to the questions
Can
you recommend a site for Spanish-speaking webmasters?
Perhaps
try WebEstilo.
Other useful sites are Cómo construir un sitio Web and Construya un Sitio Web Website.
< back to the questions
What
domain name(s) should I register for my site?
Ideally,
your domain name
should be short, memorable and authoritative. Domain names can generally be
between 2 and 67 characters long (including the extension), and contain the
characters a-z, 0-9 and '-' (hyphen). Domain names cannot start or end with
'-' (hyphen). Domain names are not case sensitive and should generally be
displayed in all lowercase. You can now also register multi-lingual domain
names. If you are based in the UK, then it probably best to register the .co.uk and the .com;
and perhaps also the .org, .net, .info, .eu and .mobi. The .biz extension is
generally regarded as a bit naff. We can set up your domains as separate
hosts, or alternatively, they can point to the same address. You may also
wish to register any likely misspellings of your domain, hyphenated and
unhyphenated versions where appropriate, and any particular goods, products
or services with which your company is associated. You can check domain
name availability by going to the whois lookup.
Sometimes, if a domain is taken, it may be available on the secondary
market, but prices are typically expensive. To register an unclaimed
domain, you will need to send us the name you wish to appear as the legal
registrant (i.e. the domain "owner"), your address, post-code/Zip
code, phone number and an e-mail address. When you own a domain, it is also
possible to set up an unlimited number of extra sub-domains i.e.
subdomain.mydomain.com.
< back to the questions
How do I upload my web
site? – NEW! Secure instructions below
FileZilla
We
recommend that you first download FileZilla. When you
have installed the program, open it, then click on "file", then
"site manager", then "New Site". Choose any label you
like for your site. In the Host address field, type
"www.mydomain.com" [substitute your domain name for the example].
Then type the FTP username and password we have allocated you: a username
and password ensures that only you can upload or modify files on your site.
In the Servertype field, select “FTPES - FTP over explicit TLS/SSL”. You
can ignore the other fields. Then click "connect".
A window
will pop up asking you to verify the certificate. There will be a field
named Fingerprint (SHA-1): which should contain the following line:
“68:bc:e6:49:41:9d:9a:a3:7a:f9:7e:51:93:07:69:c7:2e:cf:49:bb”. If it does,
select “Always trust certificate in future sessions.” And click OK.
The
left-hand panel in FileZilla represents your web site on your local
computer; the right-hand panel represents your site on the Internet. You
should try to keep them identically matched.
When you
connect via FileZilla, you will see two folders on the right hand panel.
Ignore the folder called "www.yoursite.com-logs"; this contains
your raw log files. Instead, doubleclick to open the folder called
"www.yoursite.com". To upload your site, simply select and then
drag-and-drop your files from the left-hand panel to the right-hand panel
in FileZilla. Do not upload files to anywhere outside your
"www.yoursite.com" folder; they won't work.
It is a
good idea to use exclusively lower-case file names. It's also best to name
your main web page "index.html"; delete the index.html holding
page already there. The server is configured to default to the index.html
file if web users simply type in your domain in their browser address bar
without specifying a particular file name.
If you
don't connect first time, hit the "Reconnect" button in
FileZilla.
If you
publish your pages and the changes don't seem to show up, then your browser
is probably showing you an old page that it has cached on your local hard
drive. To force the browser to reload the current page from the server,
hold down the SHIFT key while you click on the Reload button (Netscape) or Refresh
button (MS Internet Explorer). Or, if you are using the built
in AOL browser, hold down the CTRL key while you click on the Refresh
button (Normally just to the left of the address bar and Home Icon).
CuteFTP
If
you are currently running CuteFTP:
1)
Select your site in CuteFTP.
2)
Select File -> Properties.
3)
Click the Type tab.
4)
In the Protocol Type list, click the down arrow and
click “FTP with TLS/SSL (Explicit encryption)
5)
Click Connect to connect to
the site now or OK to connect to the site later.
< back to the questions
How much webspace do I have for my site(s)?
Knightsbridge
Online standardly offers 1Gb disk space per website. Most websites do not
exceed 10Mb. We do not impose absolute disk space size restrictions. But
clients who may require more than 1Gb are requested to drop us a line
first.
< back to the questions
What
about backups?
A
backup runs every night, starting at 01:15 (GMT/BST). Backups are archived
on the 1st and 15th of the month and are kept for a few months.
< back to the questions
How
do I log on to the server?
If
you have a login account (you'll need specifically to ask for one - an FTP
account is the default) then you can use SSH to log in to the server.
Telnet access is disabled since the ssh alternative encrypts all traffic
over the internet and is available for all common platforms. Most recent
unix and unix-like implementations (including Linux, Mac OS X,
Solaris and Cygwin) include a command line ssh client as standard. Ssh
clients are also available for Windows and older versions of MacOS.
Alternatively there's a Java applet implementation of ssh at http://delysid.bltc.net/ssh/ that
you can use to save having to install any software. All you need is a
Java-capable browser so you can even log in securely from an internet café!
< back to the questions
How
do I set my preferred language?
To
change the language that messages are displayed in you need to specify your
"locale" using the LANG environment variable. Under bash (the
default shell) you do this using the command "LANG=ll_CC" where
"ll" is a two-letter language code and "CC" is a
two-letter country code. We currently support the following locales:
- de_DE
German, Germany
- en_CA
English, Canada
- en_GB
English, Great Britain
- en_US
English, United States
- es_CO
Spanish, Columbia
- es_MX
Spanish, Mexico
- fr_CA
French, Canada
- pt_BR
Portuguese, Brazil
If
you would like more supported, please ask.
< back to the questions
Are
there any restrictions on what I can publish?
Knightsbridge
Online is opposed to all forms of censorship. We do not monitor, nor accept
liability for, the content of
any of the websites hosted on our servers. However, all our clients are
urged to exercise responsibility and discretion in what they publish: we
are constrained to operate within the laws of the land. If instructed by
court order, we will remove any content judged unlawful. Moreover,
potential clients intending to set up their own warez, illicit mp3 download,
etc., sites are requested to look elsewhere.
< back to the questions
What
operating system does the server run?
Our
London
Telehouse server runs Debian,
a free operating system using the Linux kernel. Our North American server also runs
Debian Linux.
< back to the questions
How
do I get CGI scripts to work?
Our
web server - Apache - is configured to recognize script and program files
in all document directories - i.e. anywhere you'd normally put HTML files -
with the extension either ".cgi" or ".pl". So you don't
need to put the files in a special cgi-bin directory outside of your site.
Your CGI
files must
have execute and read permission set for "other" users in order
to work. Otherwise you'll get the "You don't have permission..."
or "Premature end of script headers..." error messages. To set
execute and read permission you can use a good FTP program - see the
documentation for your chosen one. Or if you have "telnet" access
to your site, send the file by FTP then login, find the file, and type
something like:
chmod a+rx myscript.cgi
The
file must also have UNIX-style line endings. Sometimes your DOS or Windows
computer may change these, so if you're FTP-ing from a non-UNIX machine,
it's best to use ASCII mode rather than binary. Naturally, we'd recommend
that you also get a good programming text editor, like TextPad, so the problem
won't arise. Otherwise, once the file is uploaded, login and type:
dos2unix myscript.cgi
Finally,
if you want to use Perl for your CGI you need this "magic string"
on the first line because Perl lives in different places on different
computers. So if you have downloaded a freebie script from the internet,
this is something you will have to change.
#!/usr/bin/perl -w
You can run
your script with a simple link to its URL, like this:
http://www.mydomain.org.uk/myscript.cgi?extrainfo=likethis
or with
a form, in which case your form has the "action" set to be the
URL for the script, like this:
<form action="http://www.mydomain.org.uk/myscript.cgi"> <input name="extrainfo" value="likethis"> <input type="submit" value="Submit Query" name="submit"> </form>
If you
have problems getting your script to run, have a look at recent entries in
your "error_log" file, since that's where the error streams from
CGI scripts end up. Use a command like more
to page through the file, or just use tail
to see the last line. The file will have a name of the form:
/home/me/www.mysite.com-logs/error_log
For more
information on our web server and its capabilities, See the Apache RTFM pages for a
very brief explanation, or see the User's
Guide.
< back to the questions
How
do I get PHP3 scripts to work?
Name
files with the extension ".php4" instead of ".html" or
whatever. The file will be passed onto the PHP module in Apache. For PHP, you
can put the files anywhere you'd put an HTML file, but use the suffix
".php4". No special configuration needed.
< back to the questions
Are
Server Side Includes (SSI) enabled?
Yes.
Give files the ".shtml" extension.
< back to the questions
I
can see MySQL after logging into the shell successfully. Why can't I now
log into MySQL?
MySQL
uses its own usercode/password system - it doesn't rely on the normal
usercode/password unix system used by telnet/ssh. So if you'd like to use
MySQL as well, first ask
the sysadmin to set you up a MySQL account and a database (or databases).
This account will have a username/password separate from the
username/password you log in with. You need to specify the name(s) of the
database(s) you want creating when requesting your MySQL account from the
sysadmin. When connecting to the MySQL server from within your program use
the hostname "localhost" if needed.
< back to the questions
Can
I run PhpMyAdmin to access my database through a web browser?
Yes.
The URL is https://www.knightsbridge.net/phpmyadmin/
< back to the questions
How
do I include FormMail on my site?
The
path for sendmail is "/usr/sbin/sendmail". Note that the FormMail
CGI script has the potential to be abused by spammers.
The way to avoid this happening is to hard-code the recipient address into
the Perl script rather than using the "recipient" hidden input
field in the HTML.
< back to the questions
What's
my full directory root path on the server?
You
can find can find your folder via the UNIX path /var/www/www.mywebsite.com
... This path will always work even if your username ever changes.
Therefore it's ideal for including in scripts which would otherwise just
break when for any reason your username is changed.
On the
other hand, for authentication purposes (such as the .htpasswd method) you
should use the path /home/ftp/username/www.mywebsite.com .... This allows
you to access other directories, such as your own FTP directory, needed for
this purpose.
< back to the questions
Why
don't the changes I make to Javascript files take immediate effect? When I
make changes to HTML pages, and cgi scripts they are displayed as soon as I
refresh the page.
The
Javascript files are probably being cached by your ISP. Even if you don't
set any proxy in your browser's preferences, your ISP can transparently
force all web requests through a proxy.
HTML
pages and CGI pages are usually the "top level" files referenced
directly by the address bar in the browser. When you refresh the page in
the browser, they will be fetched again from the site. The browser does
this by sending a "Pragma: no-cache" header in the request to the
web server which the intermediary web cache will notice and therefore contact
the server again for an updated copy.
However,
JavaScript and image files usually aren't directly referenced by the
address bar in the browser - they're normally "second level"
files that are fetched in separate requests only once the browser's parsed
the top level HTML and discovered references to them. When you do a normal
refresh on a page only the top level file is refreshed. To refresh all
files, including second level ones, you should hold down the shift key when
clicking on refresh.
< back to the questions
How
do I get my ASP.NET pages to work?
Just
follow these instructions: http://www.gotmono.net/tutorials/mod-mono-howto.html
Note that existing ASP code tends to be for the older non-.NET version
which won't work using Mono: Mono is specifically a .NET Framework
implementation which includes ASP.NET as a sub-project. Also, there are
differences between Microsoft's implementation and Mono's. There are also
differences due to running on top of Linux rather than Windows. But they
are mostly compatible.
< back to the questions
How
do I password-protect a directory on my site?
You
need to create a text file called ".htaccess" that lives in the
directory you want protected. This should be a plain text file containing
something like the following:
AuthType
basic
AuthName "My protected directory"
AuthUserFile /home/ftp/username/htpasswd
require valid-user
You
then need to create the "htpasswd" file and put it in the place
specified by the "AuthUserFile" line above. The
"htpasswd" file is also a plain text file. It contains usernames
and encrypted passwords like this:
user1:jh5eDfGIrScqI
user2:Ndn1lY6fqiRmQ
user3:0DW.R.K0WrgVI
To work
out what to put in the file you can use an online tool such as http://www.4webhelp.net/us/password.php
< back to the questions
Why
is security important for my PHP and/or CGI scripts?
If
you use any PHP or CGI scripts you should be very careful about security.
Vulnerabilities in scripts allow malicious people to break into the server
and run whatever code they want to. The main thing to watch for when
writing scripts is that you validate all input that comes in over the
internet as part of the request. If you're using a Perl CGI script then
turning on taint checking with Perl's "-T" option is very
helpful. Unfortunately, PHP doesn't have a taint mode which makes it much
harder to detect such vulnerabilities.
Note
that the same applies to third party scripts as well as scripts that you
write yourself. One popular bulletin board system called phpBB is notorious
for security holes and has needed constant upgrading. If you use this (or
any other third party scripts) make sure you stay up to date with security
fixes.
If we
discover that an attacker has gained access via a script on your site we
will have to shut it down until you can fix the problem.
< back to the questions
How
busy is the server? Can I watch its traffic?
Yes.
Go to http://delysid.bltc.net/mrtg/
to see the traffic to and from our main apache web server.
< back to the questions
What
bandwidth do you offer? Are there any bandwidth resictions on my sites(s)?
Our
London Telehouse server sits on a 100Mb feed. Beyond this physical
constraint, we do not impose absolute bandwidth restrictions on your
website(s), cap your bandwidth usage to prevent bursting, nor charge extra
for unusually popular sites. However, we trust all our users to behave
responsibily. Clients seeking to run e.g.live video streaming etc., from
their websites are strongly encouraged to rent or purchase their own
dedicated server for the purpose.
< back to the questions
How
busy is my site? Where are my weekly stats?
Go
to https://www.knightsbridge.net/stats/www.yourdomain.com/ [insert your
domain name in place of 'yourdomain']
You enjoy full password-protected access to log files including referrer
and browser fields via FTP and Webalizer graphical analysis of these logs via the web.
Note your website is accessible both as http://yourdomain.com/ and
http://www.yourdomain.com/
< back to the questions
How
can I improve my hitcounts? How can I best promote my site(s)?
Submit
your site to Yahoo and
the Open Directory Project.
For guidance on designing search-engine-friendly pages, together with
registration and submission tips, we recommend Webmaster World
and Search
Engine Watch, formerly A Webmaster's Guide to Search Engines.
< back to the questions
Do you offer search-engine consultancy services?
The
best long-term recipe for popular success is to provide lots of original
content, not obsessive search-engine optimization.
"Over-optimized" websites may even incur a negative penalty
weighting in some search-engine ranking algorithms. However, Knightsbridge
Online does offer consultancy
services and search-engine strategy seminars for clients seeking to ensure
their website(s) obtain maximum long-term exposure.
< back to the questions
How
can my site take credit card payments?
Smaller
companies and website novices are probably best advised to outsource their
credit card payment processing to a third party. In addition, commercial
sites, whether large or small, may wish to consider the option of a Paypal button for the
benefit of the large percentage of the world's population who do not use
credit cards.
If and
when you are ready to take credit card payments directly from your site,
then you will need a secure server to collect credit card numbers encrypted
over the Internet. The address under which your pages appear will be of the
form https://www.yourdomainname.com. We will arrange to provide you with an
SSL [Secure Socket Layer Web Server] certificate from an appropriate certifying authority.
< back to the questions
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